Return & Refund Policy
We want you to love your Crave Shop order. Because we sell premium human hair and personal beauty items, returns are handled carefully for hygiene and product integrity.
Last updated June 2026
Return Window
Eligible items may be returned within 7 days of delivery. To begin a return, email support@thecraveshop.com with your order number and reason. Returns sent without prior authorization will not be accepted.
Eligible for Return
- 01Unopened, unused items in original packaging
- 02Hair bundles with the original ties and bands intact
- 03Wigs with all tags, lace, and protective netting in place
- 04Beauty and self-care products with factory seals unbroken
Not Eligible for Return
For hygiene and product integrity reasons, we cannot accept returns on hair or beauty products that have been:
- 01Worn, tried on, or installed
- 02Washed, conditioned, or co-washed
- 03Colored, bleached, toned, or dyed
- 04Cut, trimmed, plucked, or restyled
- 05Customized in any way (lace tinted, bleached knots, etc.)
- 06Damaged by improper handling after delivery
- 07Marked final sale, clearance, or part of a bundle deal
Exchanges
We're happy to exchange unopened items for a different length, color, or texture within the 7-day return window, subject to availability. The customer is responsible for return shipping; we cover shipping on the replacement.
Damaged or Defective Items
If your order arrives damaged or you believe an item is defective, contact us within 48 hours of delivery with your order number and clear photos. Approved claims will be resolved with a replacement, store credit, or refund at our discretion.
Lost Packages
If tracking shows your package as delivered but it has not arrived, please review our Shipping Policy and file a claim with the carrier. We'll support you through the process but cannot refund packages confirmed delivered by the carrier.
Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.
Human Hair Maintenance Expectations
Our wigs, bundles, and extensions are 100% human hair and require proper care to maintain their quality. Improper washing, excessive heat, harsh chemicals, and poor storage will affect the look and lifespan of the hair. Loss of quality due to maintenance is not covered under our return policy.
How to Start a Return
- 01Email support@thecraveshop.com within 7 days of delivery
- 02Include your order number and the reason for return
- 03Wait for return authorization and shipping instructions
- 04Ship the item back in its original packaging, tracked and insured