Shipping Policy

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Custom and made-to-order wigs may require an additional 3–5 business days. You'll receive a tracking number by email as soon as your order ships.

We ship worldwide. Standard international delivery typically takes 7–21 business days depending on destination and customs processing. Customers are responsible for any duties, taxes, or customs fees charged by the destination country.

Delivery times are estimates and not guaranteed. Carriers may experience delays during holidays, weather events, or high-volume periods. The Crave Shop is not responsible for delays once the package is in the carrier's possession.

If tracking shows your order as delivered but you have not received it, please check with neighbors and your local carrier first. Lost or stolen package claims must be filed with the carrier within 7 days of the marked delivery date. We strongly recommend shipping to a secure address where someone can receive the package.

Please double-check your shipping information at checkout. We are not responsible for orders shipped to addresses entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment at your expense.

If your order arrives damaged, email us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We'll make it right.